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Distribution & Retail Suite
Customer Relationship Management System
 
 

This module includes different sales models, channel members management, channel model management, VIP customer management, promotions management, and customer analysis.

 

Main function

Distinguish between sales models:

Using different sales models to achieve a unified enterprise-wide management of channel members.

Channel members management:

Manage information relating to channel members, including goodwill, credit rating, the required deposit amount, sales ability, market capacity, results of operations, settlement conditions, competition, and status indicators in areas such as comprehensive assessment, development and evaluation.

Channel Model Management:

Defines the sales channels procurement model, replenishment model, sales forecasting models, settlement patterns, and deposit models for use in overall planning.

VIP Client Management:

Provides enterprises with a range of VIP Customer relationship management tools – including identifying their shopping preferences – and use cross-promotion to sell new products.

Promotion Management:

Managers can use the built-in personal communications book and send messages to board members to regularly prompt them of sale items. Management can also make use of a wide range of features to develop and implement various promotional programs, as well as analyze the effect of these activities.

Customer analysis functions:

Set up a variety of analytical functions of the customer base - consumer behavior, history, and in-depth analysis – to assess the customer value, create segments within the customer base, help enterprises to understand customer needs, and optimize the formulation of commodity programs.

 
 
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